1. Using this website
    This website is run by Middlesbrough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:Zoom in up to 200% without the text spilling off the screen
    • Navigate most of the website using just a keyboard
    • Navigate most of the website using speech recognition software
    • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
    • View the website using any device e.g. mobile phone, tablet, desktop computer
    AbilityNet has advice on making your device easier to use if you have a disability.
  2. How accessible is this website?
    Most of this website is compliant with the W3C WCAG 2.1 AA accessibility standard. However, there are some parts of this website which are not fully accessible:
  • Some of our PDF documents do not fully meet accessibility standards
  • The cog icon button at the bottom of the website does not have a name assigned
  • Our videos do not have a transcript alternative available
  • The rotating image on the homepage cannot be paused
  • Items on the website e.g. social media icons do not have a name correctly assigned to tell those users accessing the website with a screen reader what the link is for
  • The contact form on our website does not force information to be given in a certain format or check accuracy which could lead to errors when entering data
  • Images are in place on the website that have text within them which is not accessible for those using a screen reader
  • For those accessing the website using a keyboard only, not all elements are clear they have been selected
  1. What to do if you can’t access parts of this website
    If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: email digital@middlesbrough.gov.ukWe’ll consider your request and get back to you within 10 working days.
  2. Reporting accessibility problems with this website
    We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Middlesbrough Council Digital Team by emailing the issue to digital@middlesbrough.gov.uk.
  3. Enforcement procedure
    The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
  4. Technical information about this website’s accessibility
    Middlesbrough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed under section two of this page.
  5. How we test this website
    This website is tested every 7 days. The tests are carried out by the Middlesbrough Council Digital team using online accessibility reporting tools and manual testing. Required changes that are discovered as a result of these tests will be implemented within two months.
  6. Non-compliance with the accessibility regulations and what we are doing to improve accessibility
    Our accessibility road map below shows the issues which are currently in place on this website and how we aim to fix them.
Issue Action Target fix date
The cog that appears in the bottom left of the website once a user sets their cookie preferences does not have a name assigned A name will be added to identify the purpose of the cog for those using a screen reader September 2020
Some PDF documents available from this website are not accessible All documents produced since September 2018 will be scanned for accessibility compliance and changes will be made to make them fully compliant September 2020
Our videos do not have a transcript alternative available Videos available on this website will have a written transcript created and made available. September 2020
The rotating image on the homepage cannot be paused A new version of the rotating image will be added which will allow a user to control its movement September 2020
Items on the website e.g. social media icons do not have a name correctly assigned to tell those users accessing the website with a screen reader what the link is for A descriptive name will be added to all elements and links September 2020
The contact form does not force information to be given in a certain format or check accuracy which could lead to errors when entering data Clear guidance will be given to how information should be entered into the online forms on this website. A friendly error message will be presented if information is not entered in the correct format. September 2020
Images are in place on the website that have text within them which is not accessible for those using a screen reader All images that have text used within them will either be changed so text is not present, where this is not possible an alt tag will be added to mirror the text within the image September 2020
For those accessing the website using a keyboard only, not all elements are clear they have been selected A clear box will be presented round every element of the website when navigating using a keyboard to show what is selected September 2020

This statement was prepared on 15/06/2020. It was last updated on 16/06/2020.